mcw affiliated Privacy Policy
This policy explains in full how the personal information you provide on the mcw affiliated platform is collected, what it is used for, and how it is kept secure.
This privacy policy ("Policy") has been drawn up on behalf of the mcw affiliated platform ("Platform", "we", "our"). Any person who uses this platform is considered to have accepted the terms set out below. This policy applies alongside our Terms and Conditions and both documents are complementary to each other.
1. Definitions and Scope of the Policy
1.1 Key Definitions
In this policy, "personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, national ID number, financial transaction details, and device-related information. "Processing" means any operation carried out in relation to data, including collection, storage, use, transmission, or deletion.
1.2 Scope of the Policy
This policy applies to mcw affiliated's website, mobile applications (Android and iOS), and any other digital channel through which users interact with us. Only persons residing in Bangladesh and aged 21 or above are eligible to use this platform.
2. What Information We Collect
2.1 Information Provided at Registration
When opening an account, the information you voluntarily provide includes:
- Full name and date of birth
- Mobile number and email address
- National ID or passport details (for identity verification)
- Preferred payment method — bKash, Nagad, Rocket, or Upay
- Username and password for account login
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
- Device type, operating system, and browser version
- IP address and approximate geographic location
- Time spent on the platform and browsing activity
- Transaction history — deposit, withdrawal, and betting records
- Cookie and session tracking data
2.3 Information Received from Third Parties
Where necessary for identity verification or fraud prevention, we may verify specific information through trusted third-party services. No additional information beyond what you have already provided is collected in this process.
3. Purpose of Data Use
mcw affiliated uses collected information for the specific purposes described below:
3.1 Account Management and Service Delivery
- Completing account registration and verifying identity
- Keeping login, deposit, and withdrawal processes secure
- Correctly delivering bonuses, cashback, and VIP benefits
- Providing customer support via live chat and email
3.2 Security and Fraud Prevention
- Detecting and blocking unauthorised access to accounts
- Preventing multiple accounts or money laundering attempts
- Monitoring unusual transaction patterns
3.3 Platform Improvement and Personalisation
- Displaying games or offers based on your preferences
- Testing and improving the performance of the website and app
- Analysing user experience
3.4 Fulfilling Legal and Regulatory Obligations
Certain information may be disclosed where required by applicable law, a court order, or a lawful request from a government authority.
4. Cookies and Tracking Technologies
4.1 What Cookies Are and Why They Are Used
Cookies are small text files stored on your device. mcw affiliated uses cookies for the following purposes:
- Essential cookies: to maintain login sessions and ensure security
- Analytics cookies: to monitor platform usage (anonymous statistics)
- Preference cookies: to remember language and display preferences
4.2 Cookie Controls
You can disable cookies from your browser settings, though this may limit some platform features. Your consent is obtained before any cookies other than essential ones are used.
5. Data Storage and Security Measures
5.1 Retention Period
Data is retained for as long as your account is active and for as long as required after account closure to meet legal obligations. Transaction-related data is generally kept for up to five years.
5.2 Technical Security
mcw affiliated uses SSL (Secure Socket Layer) encryption to secure all data transfers. Your information is protected through server-level encryption, regular security audits, and restricted access controls.
5.3 Response to Data Breaches
In the event of a data breach, affected users will be notified as quickly as possible and immediate remedial action will be taken.
6. Sharing Data with Third Parties
6.1 Service Provider Partners
We work with trusted third parties to operate specific services, such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical infrastructure. These partners receive only the information necessary to provide the designated service and are contractually bound to comply with the terms of this policy.
6.2 Game Providers
Our game studio partners — including Evolution, Pragmatic Play Live, JILI, PG Soft, and Spribe — may access limited information (such as session IDs and bet records) to operate games. They do not have access to your full personal information.
6.3 When Sharing Data Is Prohibited
mcw affiliated never sells or rents your information to third parties for commercial purposes. Information is not disclosed for any reason other than a legal obligation.
7. User Rights
As a user of the mcw affiliated platform, you have the following rights:
7.1 Right to Access Your Data
You can contact the support team at any time to find out what information we hold about you and how it is being used. We operate transparently in line with our responsible gaming policy, so such requests are always handled respectfully.
7.2 Right to Correct Your Data
If any information in your profile is incorrect or incomplete, you can request a correction. This request can be made directly through account settings or via live chat.
7.3 Right to Delete Your Data
You can close your account and request deletion of your data. However, some information must be retained for a set period due to legal obligations, as described in section 5.1.
7.4 Right to Opt Out of Marketing Communications
If you want to stop receiving promotional emails or notifications, please make the request via live chat. Essential service messages (such as transaction confirmations or security alerts) are not covered by this opt-out.
8. Protection of Minors
mcw affiliated strictly enforces a 21+ age policy. Registration by anyone under the age of 21 is not permitted and no information is collected from them. If a minor's account is identified, it is closed immediately and the associated data is deleted. If an adult family member believes their underage child is using this platform, they are requested to notify our support team without delay. More details about responsible platform operation can be found on our About Us page.
9. Policy Changes and Updates
mcw affiliated reserves the right to update this privacy policy at any time. For significant changes, users will be informed in advance via their registered email or a platform notification. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
The latest version of the policy will always be available on this page. If you need to compare it with an older version, please contact the support team.
10. Contact and Complaints
If you have any questions, comments, or complaints about this privacy policy, please contact us:
- Live Chat: 24/7 directly from the platform in Bengali and English
- Email: [email protected]
We generally respond to complaints on business days. For urgent security matters, contacting us directly via live chat is the fastest way to get a resolution. For more detailed questions, you can visit our FAQ section.